RATES AND CONDITIONS OF TRANSPORT
We carry out all our orders within 48 hours after placing the order through the companies CORREOS, SEUR mainly or others chosen by the client.
SHIPPING RATES range from € 4.00 depending on the destination and weight of the order.
1. These conditions will apply to shipments contracted in the absence of agreements or specific conditions derived from the uniqueness of each product or service.
2. The data on the destination of the order and for the recipient, are provided by the latter and under their responsibility, not being checked by the transport agency, except for serious imminent risk or order from the authority.
3. The provision of services will take place from Monday to Friday. In the temporal calculation, holidays are excluded in the destination town.
4. In case of breach of the contractually agreed delivery period, the compensation to be paid will consist of the return of the postage paid by the customer. Non-compliance with the delivery period will not be considered those caused by the absence of the recipient, change of address or unknown address, late deliveries in second delivery attempt, causes of force majeure or fortuitous event or others not attributable or if to the transport agency . In the event that the order is rejected by the recipient or the recipient is absent, Insectacus does not assume any responsibility and reserves the right to charge the customer 100% of the order value.
5. The delivery of the order will be made at the address designated by the recipient, except for the repeated absence of the recipient, in which case, it will be made at the recipient’s closest headquarters. In the absence of the recipient, notice of the delivery attempt will be left, as well as the way to agree on it.
6. The signature of the recipient’s order will be a necessary requirement to proceed with the delivery of the merchandise. In case of refusal of the addressee to sign the request of the agency, it will be exempted from all responsibility.
7. The deadlines for making a claim for damage to the merchandise will be 24 hours from delivery if the damage is not externally appreciable.
1. THE PRODUCT RECEIVED IS INCORRECT, IT IS FOUND
DAMAGED OR DEFECTIVE
Our Returns Policy is really simple. When you receive your order you should inspect it immediately to verify that the order is correct, always before opening and consuming the products. If you have received a wrong order, or the products are found to be damaged or defective, please accept our apologies first. These cases are very rare, however, we will try to solve this problem with you as soon as possible.
To receive a refund or replacement of products, you must return the order or product in the same conditions in which you received it and, within 30 days of the day you received it.
2. CONSUMER RIGHTS
Our Returns Policy does not affect your rights as a consumer.
3. WHAT TO DO TO RETURN A PRODUCT
Contact us quickly and safely, by phone call or via e-mail, providing your order number, the product to be returned and the reason why this return is made. We will confirm the address to which you will have to send the item in question. Please pack the item safely and include your order number, name and full address inside the package. Please also include the receipt or proof of shipment when you return the product to us.
Any product sent back is the responsibility of the user until it reaches our warehouse. So please make sure you return the product using a certified secure shipping method.
Our return policy applies to orders placed directly through www.insectacus.com. Therefore, if you have purchased a product in one of our specialized sales stores and / or distributors of our brand, please contact the store directly for its return.
4. COST OF RETURNED ITEMS
Please, we will only refund the shipping costs of those returns for erroneous orders, as well as products that are damaged or defective inside.
5. COMPLAINTS AND CLAIMS
If you are not satisfied with the method we have applied to manage your return or replacement of any product, please accept our apologies.
We will be happy to seek alternative solutions to resolve any incident, grateful for direct contact with our Customer Service team through the following channels:
Customer service and returns
Whatsapp Phone (+34) 611 688 303